• Home
  • Return and Refund Policy

Return and Refund Policy

At Tolosh Best Service, we prioritize customer satisfaction and aim to ensure that you are delighted with every purchase. If you are not fully satisfied or encounter any issues with your order, we are here to help. Please carefully review our return and refund policy below.

Return Timeframe

  • You may request a return within 2 days of receiving your order.
  • After this period, unfortunately, we will not be able to offer a return or replacement

Steps to Follow for Returns:

1. Contact Us:

If you experience any issues with your delivery, please reach out to us immediately via email or WhatsApp.

  • When contacting us, ensure you provide a full video and pictures of the delivered package, including any visible damage or discrepancies.

2. Reshipping:

  • We are committed to making things right. Upon confirmation of the issue, we will promptly resend the same product to you.
  • No additional charges will be applied for the replacement product itself.

3. Shipping Charges:

  • Please note that while we cover the cost of the product, you will be responsible for the shipping charges associated with returning the item, except in cases of lost packages.

4. Examination and Confirmation:

  • Our dedicated logistics team will carefully review the provided pictures and videos to confirm any damage or issue.
  • Important: We take fraudulent or deceptive claims seriously and do not entertain any false claims.

5. Quick Turnaround:

  • Return confirmations typically take no more than 2 business days after you provide the necessary evidence.
  • Once confirmed, we will dispatch the replacement product as soon as possible to ensure you receive it promptly.

Refund Policy

  • If a refund is required, we will process it within 30 days of receiving and confirming the returned item.
  • Refunds will be made using the original payment method.
  • Please note that depending on your bank, the refund may take a few additional days to appear in your account.

Contact Information

For any return or refund inquiries, please contact us at: toloshbestservice@gmail.com or our social media.